Thank you for shopping at All Bellaz Flower Shop. We take pride in the quality of our products, and your satisfaction is important to us. Please read our Refund and Return Policy carefully before making a purchase.
1. Refunds
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will either refund your purchase price or send you a replacement item, as per your preference. We may require photographic evidence of the damage or defect to process your request.
1.2. Incorrect Items: If you receive an incorrect item in your order, please notify us within 3 days of receiving the item. We will arrange for the correct item to be shipped to you at no additional cost, or we will issue a refund if preferred.
1.3. Non-Delivery: In the rare event that your order does not arrive, please contact us within 10 days of the expected delivery date. We will investigate the issue and offer you a refund or replacement based on the circumstances.
2. Returns
2.1. Change of Mind: We understand that circumstances may change. If you have a change of mind regarding your purchase, you may return the item within 14 days of receiving it, provided that the item is unused, in its original packaging, and in a resalable condition. You will be responsible for return shipping costs, and a 15% restocking fee may apply.
2.2. Perishable Goods: Due to the nature of our products, perishable items such as fresh flowers and plants cannot be returned if they are in good condition upon delivery. If you believe that the product is damaged or defective, please refer to Section 1 for our policy on damaged or defective items.
3. Refund Process
3.1. To request a refund or return, please contact our Customer Support team at [contact email] within the specified timeframes mentioned above. Please provide your order number and details of the issue.
3.2. Refunds will be processed using the same payment method used for the original purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
4. Contact Information
4.1. If you have any questions or concerns about our Refund and Return Policy, please contact us at [omabellaoma@gmail.com]. We are here to assist you.
At All Bellaz Flower Shop, we are committed to providing you with the best possible customer experience. We hope you enjoy our products, and we appreciate your business.